Terms Of Service

Withdrawals, Communications & Operational Resolution Policy

1: Purpose & Framework

This Policy outlines the operational standards governing:
* withdrawal processing;
* participant communications;
* operational disputes and resolutions; and
* platform-related support procedures within the Anovest ecosystem.
This Policy forms part of the broader AFS compliance, operational integrity, and participant-protection framework and should be read together with all applicable platform agreements, disclosures, and operational terms.

2: Operational Scope

This Policy applies to supported operational environments within the Anovest ecosystem, including:
* digital asset custody infrastructure;
* transaction and settlement systems;
* liquidity and execution environments;
* platform account administration; and
* blockchain-integrated operational services.
Execution infrastructure and analytics systems do not independently process participant withdrawals outside authorized operational controls.

4. Withdrawal Requests

4.1 Submission
Withdrawal requests must be initiated through approved operational interfaces, participant dashboards, or authorized platform environments supported by Anovest.

4.2 Processing Standards
Withdrawals are processed in accordance with:
* applicable laws and regulatory obligations;
* AML/KYC and sanctions requirements;
* blockchain verification procedures;
* internal security controls; and
* operational infrastructure conditions.
Processing timelines may vary depending on network congestion, verification reviews, settlement conditions, liquidity availability, or security monitoring requirements.

5. Security Reviews & Temporary Restrictions

Operational withdrawals may be temporarily delayed, restricted, or reviewed where reasonably necessary to:
* comply with FINRA, SEC, FinCEN, OFAC, AML, sanctions, or governmental requirements;
* prevent fraud, unauthorized access, or suspicious activity;
* complete identity, wallet, or transaction verification procedures; or
* address operational, blockchain, or infrastructure-related issues.
Restrictions are applied only to the extent reasonably necessary for compliance, legal, operational, or security purposes.

6. Operational Charges

Applicable withdrawal, settlement, routing, or processing charges may include:
* blockchain network fees;
* transaction-processing costs;
* liquidity-routing fees; and
* third-party infrastructure charges.
Applicable charges are disclosed through supported operational interfaces or associated documentation where required.

7. Communications & Support

Official participant communications relating to:
* withdrawals;
* compliance reviews;
* security matters;
* operational updates; or
* platform notices
are issued exclusively through authorized Anovest communication channels and supported operational interfaces.
Anovest does not accept responsibility for information transmitted through unofficial, unauthorized, or third-party channels.

8. Operational Disputes & Resolution

Participants may submit operational concerns, disputes, or support requests relating to platform activity, transaction processing, custody functionality, execution environments, or communications.
All submissions are reviewed through internal operational and compliance procedures in accordance with applicable regulatory and infrastructure standards.
Additional verification or supporting documentation may be requested where necessary.

9. Compliance & Regulatory Alignment

Operational procedures under this Policy may involve obligations associated with:
* FINRA;
* the SEC;
* FinCEN;
* OFAC;
* the U.S. Department of the Treasury;
* applicable AML/KYC frameworks; and
* relevant state, federal, or international regulatory requirements.

10. Legal Rights

Nothing within this Policy limits rights, protections, or obligations applicable under mandatory consumer-protection, securities, financial-services, or digital asset laws.

11. Policy Updates

This Policy may be modified periodically to reflect changes involving:
* applicable laws or regulations;
* operational infrastructure;
* compliance standards; or
* platform functionality.
The most current version remains applicable upon publication through authorized Anovest operational channels.